한국으로 이미 받아버린 damaged item, return 없이 replacement - 아마존
2008/09/28 18:51::mail sampler
언제나 실망시키지 않는 아마존씨..
친구에게 선물한 장난감이 고장난 거였어요 글쎄..
그래서 아마존씨한테 메일을 썼어요..
Order Id: 002-3746659-2606650
Comments:I gift this item my friend. But the toy has no sounds. The item was damaged. My friend's husband open the toy and try to repair it, but failed. So she has no package, cannot return. Please reply this.
Shipment #2: Shipped on August 14, 2008
아마존씨 replacement 해주겠다고 답장해주고 replacement 해줬어요.
Hello,
I'm so sorry about the problem you had with your "My Design Music Player." I've placed a new order for you at no charge. Here are the details:
Order Number: 102-4722855-1748255
Shipping Speed: Two-Day Shipping
Estimated Delivery Date: September 05, 2008
그런데 방금.. 왜 리턴 안하냐고 메일이 온거에요..
Subject: REMINDER: Return of Order 002-3746659-2606650
Hello from Amazon.com.
We're writing in regards to Order 002-3746659-2606650. We
hope you're pleased with the replacement order completed on 14-Aug-2008.
We have not yet received the return of the item(s) in your original
shipment. We wanted to remind you that you have only 10 more
days from the date of this e-mail to return the item(s) we replaced.
PLEASE NOTE: As we stated in our previous e-mail confirming
your replacement order, if you do not return the item(s) in your
original shipment, we will charge the credit card associated with
the original order for the cost of the item(s). Please contact us if
you would like to pay for the items with a different credit card.
If you no longer have the return label you printed from our web site,
please package your return securely, include the original packing slip
or order number, and send it to:
re: DKjLRdnQR
Amazon.com - Returns
172 Trade Street
Lexington, KY 40511
USA
We will refund you the cost of return shipping. We appreciate your
cooperation.
Thank you for shopping at Amazon.com.
갑자기 머리에 스팀이 돌았어요.. ㅠㅠ
그래서 나 리턴 못한다고 처음부터 말했다.. 이메일 체크해봐~ 라고 다시 보냈죠.
Order Id: 002-3746659-2606650
Comments:
Dear amazon.com
I wrote, I cannot return. Please check previous customer center emails and reply me.
"I gift this item my friend. But the toy has no sounds. The item was damaged. My friend's husband open the toy and try to repair it, but failed. So she has no package, cannot return. Please reply this."
그랬더니 미안하다고 메일이 다시 왔네요..
한국에 이미 와버린 물건 리턴할 수 없으니 리턴 없이 이와 같은 방법으로 하시면 되겠지만 너무 많이 써먹으시면 곤란하답니다~
Thank you for writing to us at Amazon.com.
Please accept my sincere apologies for any inconvenience you may have experienced.
From the content of your email message, I understood that you gifted this item to your friend.
Hence, I kindly request you or your friend not to return the item. Further, I have made a note on your account that you are not to be charged for the replacement item sent in Order #002-3746659-2606650.
Please know that you are a valued customer of Amazon.com, and I am very sorry if our previous message caused you any offense.
Thank you for shopping at Amazon.com.
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