macys 백화점은 자국 카드밖에 받지 않지만, 아마존에 입점해있으므로 amazon.com 계정이 있는 사람들은 물건을 주문할 수 있습니다.

1월에 아이템 10개를 주문하고 10일정도 후에 아이템 9개가 담긴 박스가 왔습니다. 배송대행 업체에서는 박스 열어보지 않고 그대로 포워딩 했다고 합니다. macys에서 보내지 않고 환불도 안해줬습니다. 사실 나중에 보니 그 드레스 out of stock인 것 같았어요. 제가 세일 엄청 하는 옷들만 샀거든요. ;;

그래서 환불해달라고 메일 썼습니다. 그러나 배송대행 업체(the third party)를 거쳤다는 이유 하나 만으로 누락된 제품에 대해 재배송이나 환불을 안해주려고 하더군요. 그것이 그들의 정책이라고 하면서요. 하지만 funnyshopper가 더 끈질겼습니다. 3주동안 이메일 30여통을 주고 받으면서 주문한지 1달만에 환불받은 이메일 보여드릴게요. 영어 디게 못한다고 욕하지 마셈~ 아니 욕하셔도 좋아요, 하지만 돈 떼이는 것보단 이렇게 디밀어서 받을 건 받아야 합니다!!

우선 아이템이 누락되었다고 메일 보냈습니다.

Dear Amazon and Macy's

my order of Amazon. com
order # 102-5171450-5901731
I ordered 10 items, but received ONLY 9 items. ONE item is missing.
Maybe delivery center made a some mistake. Package has no invoice.
Missing item : "Laura Ashley Baby Girl Schiffli Embroidered Plaid Dress Green
18 months" Apparel; $17. 99 Sold by: macys. com,
Please send me a missing item.
Thanks.

macys에서 답장 왔지요..질문들 엄청 기분 나빴지만 특히 7번 질문.. 하지만 성실히 대답했고, third party에 대한 언급은 하지 않았습니다. 그리고 refund해달라고 하면 무조건 그렇게 보일까봐 reship 해달라고 했어요. 게다가 그 드레스 너무 가지고 싶었거든요.

Dear Valued Customer,
 
 Thank you for your recent e-mail regarding order # 102-5171450-5901731.
 
 Please accept our sincere apology that you have not received all of your ordered merchandise. We are more than happy to reship your
missing merchandise to you. Please answer the following questions.
Answering  the following questions is necessary, and will expedite reshipment of your merchandise to you.
 
 1) If there was more than one item on your order, which items were not received?
 2) Is there any visible tampering with the shipping boxes?
 3) What type of tape was used to seal the shipping boxes?
 4) Can you provide us with the red stamp number located on the packing slip or on the shipping boxes?
 5) Would you prefer that the merchandise be reshipped or credited?
 6) If you prefer reshipment, would you like the merchandise shipped to the same address, or to a different address? If a different
address is preferred, please provide it.
 7) Please confirm if your shipping address is a third-party shipping company that is forwarding the merchandise to you to an address outside of the United States, or a domestic address.
 
그랬더니만.. reship해준다고 답장이 오긴 왔었지요

After reviewing your request and the order I have forwarded the information to the proper department for processing.  I have requested the item be reshipped as quickly as possible.

근데 며칠이 지나도 감감 무소식 -_- 그래서 어떻게 되어가냐고 메일 썼습니다.. 썰렁한가요? ^^;;

Is reshipment becoming how?

그랬더니 본색을 드러냈습니다. 너 third party 거친건지 확실히 하라고..

Thank you for your recent e-mail regarding order #102-5171450-5901731.
Upon review of your inquiry, your order, and contact history, I must ask that you please reverify if the address you are having the merchandise sent to is a third party shipping company forwarding this merchandise to an address outside of the United States.  We do indicate that this is an American address, but we must confirm this information so we may follow the proper procedures for the reshipment of the requested merchandise.

솔직함은 가장 큰 무기이자 약점일 수도 있습니다. 저는 인정했습니다. third pary 거쳤다고.

My USA address is a third party Address.

그러고 나서 답장이 없길래 왜 답장 없냐고 메일 썼습니다.

Is reshipment becoming how? I received package before 2 weeks. But the control against missing item is slow too. Quick solution it wishes.
The package delivered me, but just only 9 item. I ordered 10 item. My third party has no mistake. please contact 1-xxx-xxx-xxxx.
 
또 썼습니다.

I paid for the green dress, but dress did not come to me. The others come to me. The international shipping company do not open the package, so they didn't detect the missing item last time.
Please reship missing item.

 After reviewing your order and emails I spoke with a supervisor and after reviewing the website the Laura Ashley Baby Girl Schiffli Embroidered Plaid Dress Green 18 months has been discontinued. I have processed a sales adjustment in the amount of $17.95 to the credit card on file. Please allow 7 to 10 business days for processing of the credit back to your credit card. I will take 1 to 2 billing cycles for the credit to show on your billing  statement.