해외쇼핑 영어메일 - 주문 후, 주소 변경
2007/04/21 21:45::mail sampler
해외사이트 특히 미국권 사이트는 대부분 한 번 주문 후 변경이나 취소가 매우매우 어렵습니다. 취소는 그래도 간간히 해주지만 변경해주는 곳을 찾기란 하늘의 별따기입니다. 그렇지만 디밀어 봐야죠.. 디밀어 보지도 않고 포기할 수는 없지 않습니까? (저 영어 잘 못합니다. 근데 대충해도 걔들 다 알아듣습니다..)
Please change my shipping address of order number XXXXX
Dear shopping mall
My order XXXXX(order number)
I want to change my shipping address. I checked that my order has not been shipped yet. Please change my shipping address. If you will ship previous address, someone can take the parcel without any notice. But it is not my fault.
WAS
이전 주소
NOW
바꿀 주소
이렇게 보내면 대부분 반송하거나 수취거부하라고 합니다. -_-;
다음은 amazon.com에 주문 하자마자 주소 변경 요청한 뒤 받은 메일입니다.
주소변경 안되니 반송하거나 수취거부하라는 말 참 길~게 합니다. ㅋㅋ
Unfortunately, it's too late to make this change to the shipping
address because the order has already entered the shipping process.
Due to the volume of packages we ship each day, it is impossible to
locate and pull out a single package during this process. We are
therefore unable to make any changes to an order once it has entered
the shipping process. I apologize for any inconvenience this may
cause.
Your items was listed on our web site with the following
availability estimate: In stock
"This item usually ships within 24 hours." This item was in our
inventory and it entered the shipping process immediately after you
placed your order. You should receive an e-mail confirming this
shipment shortly, if you haven't already.
We apologize for the inconvenience. To avoid disappointment in the
future, please bear in mind that it is extremely difficult to modify
an order for an item shown as shippable within 24 hours. Further, I
am sorry that this package may not reach you because of a problem
with the shipping address.
In such cases, the packages are typically returned to us, and upon
receipt of the return we will issue a full refund (including
shipping charges). When the refund is completed, we will send you an
e-mail confirming the amount.
Please note that it typically takes 3 to 5 business days to process
returned packages after they arrive at our returns center. In some
cases, it may not be returned but we still refund our customers in
the full amount once the waiting period for undeliverable return is
over.
If by My 18, 2007(4 weeks after the estimated delivery date) you
have still not received notification of a refund, please visit the
contact us link below, so that we may take appropriate action.
http://www.amazon.com/contact
Select "Returns & Refunds" and then click "I have a question that's
not listed above" to send us an e-mail.
I do understand that you may still want us to ship the items to your
correct address. Because undeliverable packages are automatically
processed as returns, we are unable to re-ship such packages. Also,
we would not be able to place a new order for you at your correct
shipping address. I do apologize for the inconvenience this may have
caused.
If you would still like to purchase these items, I would encourage
you to return to our web site and place a new order. Please be sure
to double-check the shipping address and make any appropriate
changes to it when placing your order.
For your reference, the shipping address we have on file for this
order is:
이전에 입력한 shipping address
If this is an outdated address, you can remove it from your account
by clicking the "Your Account" link at the top of our home page and
then clicking the "Manage Your Address Book" link under Personal
Information.
Also, for future reference, as long as your order is not "shipping
soon," you should be able to change the shipping or billing address
online:
1. Click the "Your Account" link at the top of our web site.
2. On the following page, click "Go!" next to "Open and recently
shipped orders."
3. Sign in with your e-mail address and password.
4. Click "View or change order" next to the order you wish to
modify.
5. Click the "Change" button underneath the address (shipping or
billing) you want to change.
6. To use an address that's already in your account, scroll down
through the list and click "Use This Address" beneath the correct
address.
7. To use a new address, click on "Add U.S. Address" or "Add Intl.
Address" and enter the new information. If this is an address to
which you have not previously shipped orders, we will ask you to re-
enter your credit card number for security purposes.
8. When you are done, click "Confirm."
If you have further questions, please visit our online Help pages:
http://www.amazon.com/help
Again, I apologize for the inconvenience this may have caused. Thank
you for your understanding. We appreciate your business and hope to
see you again soon at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c
If not, click here:
http://www.amazon.com/rsvp-n?c
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help
section of our web site.
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